Top management committed to the safeguarding of impartiality for that particular reason, top management has derived an impartiality policy as per the requirements of the standard ISO/IEC 17021:2011. To safeguard the auditing and decision making in the context of the issuance of certificate. We have rules and regulations that control the implementation and adherence to ensure a fair, robust and high quality of service is delivered to our customers.

To ensure that impartiality is both maintained and can be demonstrated the following principals have been established.

• LEMS, Certificates are only issued following a review by an independent authorized and competent member of the management team (who has not been involved in the audit) to ensure that no interest shall predominate.
• LEMS does not offer (and has never offered) management system consultancy or any other form of consultancy to companies or individuals.
• LEMS does not offer (and has never offered) an internal audit service to its certified clients. LEMS does not own or have any interest (financial or otherwise) in any other company that offers certification or management system consultancy services.
• LEMS does not have (and will not form) any relationships with companies who offer consultancy or other services that can be construed as having an impact on the certification services provided by LEMS any proposed relationship between LEMS and any other company will undergo a risk assessment by the Committee for Impartiality prior to that relationship being formalized. Any current relationships with companies, organizations and individuals will be risk assessed on a regular basis to ensure that the relationship does not impact upon the impartiality of the certification Procedure.
• Individuals employed by or otherwise contracted to LEMS are required to document and record their current and past relationships with all companies. Any situation past or present which may present a potential conflict of interest is required by LEMS to be declared.
• LEMS will use the information to identify any threats to impartiality and will not use that individual in any capacity unless they can demonstrate that there is no conflict of interest.
• LEMS will not allocate a member of staff, auditor, or sub-contractor to a management system audit where any past relationship has existed. Exceptionally and at the discretion of the Technical Manager or General Manager an individual or sub-contractor may be allocated to a management system audit where a past relationship has existed but there has been no relationship for a minimum of 2 years.
• LEMS does not and will not offer any commission, (‘finders fees’ or other inducements) to any individual or company in respect of referrals of clients unless: 1. The terms and conditions of any such referral are clearly established and can be demonstrated and it can also be demonstrated that the fee is for a referral and the fact that a commission has been paid will in no way effect the outcome of an audit. 2. A risk assessment (to establish the potential for an unacceptable threat to impartiality) has been carried out on the Procedure through which any such payment is made to an individual or organization (normally a consultant) requesting the commission for referrals. 3. All such payments are documented, recorded, and traceable and accompanied by a purchase order and invoice.
• LEMS does not offer specific training to any company in respect of implementing a particular standard for that company. Any training offered by LEMS is general in nature and available to all companies or individuals who wish to attend.
• Auditors and others involved in the certification Procedure are not and will not be put under any pressure and will not be influenced in any way to come to a particular conclusion regarding the result of an audit.